What does CRM stand for and what is its goal?

• A. Customer Relationship Marketing; improve customer retention.
• B. Crew Resource Management; improve safety through teamwork, communication, and decision-making.
• C. Communications Resource Module; data management.
• D. Crew Routing Manual; flight planning.

Answer: (B)

CRM stands for Crew Resource Management, and its goal is to improve safety through teamwork, clear communication, and effective decision-making. It focuses on how the people, information, and tools available to the crew are used together to prevent errors, especially under high workload or stress. By teaching crews to speak up when something seems off, distribute tasks clearly, use checklists, and maintain awareness of the broader situation, CRM helps ensure coordinated actions and better risk management. Other phrases that might sound aviation-related don’t address the essential idea of optimizing human performance and teamwork to keep flight operations safe.