What is a Ground Service Request (GSR)?

• A. A request to ground handlers for services such as catering, cleaning, or fueling
• B. A directive to ATC for route changes
• C. A request to crew for uniform changes
• D. A report from maintenance on faults

Answer: (A)

A Ground Service Request is a formal instruction to the ground handling team to arrange services for an aircraft while it is on the ground. This includes tasks like catering, cabin cleaning, and fueling, along with any other ground services the aircraft needs before the next flight. The request ensures the right services are provided at the right time to support a smooth turnaround, coordinating with the flight details (aircraft, flight number, scheduled times, and special needs) so crews can depart on schedule. It’s not about directing air traffic control, changing crew uniforms, or reporting faults to maintenance, which are separate processes.